FAQ - Frequently Asked Questions

You have any questions regarding an already made booking request or an event? Below you will find a list of frequently asked questions (‘FAQ’). If you can not find an answer to your question, do not hesitate to contact our Support Team any time by phone at +43 1 512 55 00 (Monday – Sunday, 09.00 a.m. to 07.00 p.m.) or by e-mail to support@culture-ticket.com.

Frequently Asked Questions

1. I’ve ordered tickets at Culture Ticket, but haven’t received any order confirmation yet. Did my booking go through?

After completing your order, an automatic order confirmation will be sent to your e-mail address. Please check first, if the e-mail is possibly caught in your spam folder. In order to avoid this in the future, please add our sender address office@culture-ticket.com to your e-mail address book. Perhaps the indicated e-mail address contains a typing error. In this case, please contact our Support Team.
If you have registered for a customer account within the order process, you can check the status of your orders anytime in the website-area [Account]. If your order is listed in the overview, please check the specified e-mail address first in the field [Personal Data] and change it if necessary. Should your reservation be already confirmed, you can open and print your e-ticket and the appropriate order invoice directly from your account. In case your order does not appear in the list, we kindly ask you to contact our Support Team.

2. My E-Tickets got lost. Can Culture Ticket help me in that context?

Of course we can provide you with your e-tickets again in this case. Please note, however, that Culture Ticket assumes no liability for lost or stolen tickets. Each E-Ticket contains a unique voucher number and can therefore be redeemed only once.
If you have registered for a customer account within the order process, you can check the status of your orders at anytime in the website-area [Account] and whenever necessary, print your E-Tickets and the order invoice again.

3. I am not able/do not want to attend an already booked event for personal reasons. Is there a possibility to cancel/rebook the tickets?

In general, cancellations of already booked tickets are excluded. However, we kindly advise you to contact our Support Team as soon as possible. Culture Ticket will spare no effort to cancel the order by contacting the respective event organizer. We will try to reach a compromise in order to achieve an entire or partial reimbursement in cash or in the form of a coupon for you.
If the cancellation is rejected by the organizers, we offer you the possibility to take your already booked tickets on commission up to 2 weeks before the event. They will then be offered on our website. In case your tickets are successfully sold, you will receive 50% of the ticket price refunded. If the tickets are not sold, you can of course still redeem them by yourself.

4. An event was cancelled/postponed/relocated and I am not able/do not want to attend the event. Is it possible to cancel my tickets?

Should an organizer decide to postpone an event or change a venue, the ticket remains valid for the new date, respectively the new venue, regardless of the reasons for shifting. It is at the discretion of the organizer to decide whether tickets can be returned, refunded or exchanged.
Performances are subject to changes of cast, date and/or programme. In any case these changes will not establish any claims in terms of cash refunds, price reductions or the return of tickets. Should an event be cancelled, postponed or relocated, Culture Ticket guarantees you its full support for the cancellation process.

5. Are E-Tickets transferable or are they personalized?

The E-Tickets issued by Culture Ticket are not personalized. To gain access to the venue, only the unique voucher number printed on the E-Ticket is crucial. Therefore tickets bought at Culture Ticket can be passed on easily. Please note, that it is not allowed to duplicate them though.

6. I’ve already ordered tickets and now want to add another one. Is it possible yet to sit together?

If you want to add tickets to an already existing booking, please contact our Support Team before making any additional online booking. We will contact the organizer and try to fulfill your request.

7. How do you assign the seats?

After having placed your order, your request will be directly forwarded to the organizer. Thus you will be provided with the best available seats in the category you selected.

8. Is it possible to book wheelchair seats through Culture Ticket?

For some performances, we are pleased to offer you wheelchair seats. To find out whether this is possible for the event you are interested in, we kindly ask you to contact our Support Team at +43 1 512 55 00 (Monday – Sunday, 09.00 a.m. to 07.00 p.m.) or by e-mail to support@culture-ticket.com.

9. How can I book tickets for bigger groups (e.g. tour operators or school classes)? Is there a special discount?

For group bookings or individual discounts please contact our Support Team at +43 1 512 55 00 (Monday – Sunday, 09.00 a.m. to 07.00 p.m.) or by e-mail to support@culture-ticket.com.

10. What kinds of payment methods are available at Culture Ticket?

Payment can be done via credit card (VISA, Mastercard, Diners Club, American Express) or via Paypal.

11. How can I redeem my Culture Ticket-Coupons?

If you have a coupon, it can be redeemed in the checkout menu after having selected the tickets of your choice. Please enter the coupon code in the appropriate field and click on the button [Redeem]. Subsequently, you can either finish your purchase by clicking the button [Purchase] or click the button [Continue Shopping] to search for further events, while the content of your shopping basket remains unchanged. For further information on our gift coupons, you can have a look here: Culture Ticket Gift Coupons

12. What are the benefits of a customer registration?

At Culture Ticket registered customers will be especially rewarded by regular exclusive promotions and special offers. For all future orders your data will be automatically incurred. In addition to that, your customer account offers you a variety of practical functions (e.g. insight in current and past orders anytime).

13. I haven’t found a suitable performance/ the performance I am interested in. Can Culture Ticket help me with that?

We attach great importance to ensuring that our customers get what they really want. Should you be unable to find a suitable/particular event on our website, we are more than happy to help you with your search. In this context, please get in touch with our Support Team at +43 1 512 55 00 (Monday – Sunday, 09.00 a.m. to 07.00 p.m.) or by e-mail to support@culture-ticket.com.

14. I am an organizer and would like to offer my tickets through Culture Ticket. How can I do so?

With more than 20.000 events and over 2 million satisfied customers, Culture Ticket has numerous cooperation partners. We appreciate your interest and kindly invite you to contact us at +43 1 512 55 00 - 50 or by e-mail to sales@culture-ticket.com in order to discuss the next steps.

15. I still have a question that has not been answered in your FAQs. How can I contact your Support Team?

Our Support Team is pleased to answer you any questions at +43 1 512 55 00 (Monday – Sunday, 09.00 a.m. to 07.00 p.m.) or by e-mail to support@culture-ticket.com.


For more information concerning the order process please have a look here: Booking Procedure